Privacy Policy
Privacy Policy
Last updated: October 12, 2025
NERVANA™ (“we,” “us,” “our”) operates this website, including all related content, features, products, and services (the “Services”), in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your information as described below.
Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include data that has been aggregated or anonymized so that it can no longer identify you. Depending on how you interact with our Services, we may collect or process the following categories of personal information:
- Contact details, including your name, email address, phone number, and shipping and billing addresses.
- Payment information, including payment card details, billing address, and transaction information.
- Account information, including login credentials, preferences, and settings if you create an account.
- Transaction information, such as items you view, add to your cart, purchase, return, or exchange.
- Communications you send to us, such as customer support messages or inquiries.
- Device and usage information, including your IP address, browser type, operating system, and interactions with the site.
Sources of Personal Information
We may collect personal information directly from you when you make a purchase, use our Services, or contact us. We may also collect information automatically through cookies and similar technologies, or from our service providers and partners who help us operate our business, process payments, deliver orders, and provide analytics or marketing support.
How We Use Your Personal Information
We use personal information for various business purposes, including to:
- Provide, operate, and improve our Services.
- Process payments, fulfill orders, and arrange for shipping or returns.
- Personalize your shopping experience and remember your preferences.
- Communicate with you about your account, orders, or promotional offers (with your consent).
- Protect our business, prevent fraud, and ensure the security of our Services.
- Comply with legal obligations and respond to lawful requests.
How We Disclose Personal Information
We may disclose personal information to trusted service providers who perform services on our behalf, such as payment processing, order fulfillment, data analytics, customer support, marketing, and cloud hosting. These providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
We may also share personal information when required by law, in connection with a business transaction (such as a merger or acquisition), or when you provide your consent.
Cookies and Similar Technologies
We use cookies and similar technologies to enable the proper functioning of our website, improve performance, and analyze visitor behavior. Cookies help us remember your preferences and personalize your experience. You may control or disable cookies through your browser settings, but some site features may not function properly if you do.
Marketing and Advertising
We may use your personal information to send marketing communications or display personalized advertisements on our website or third-party platforms. You may opt out of marketing emails at any time by using the “unsubscribe” link in our emails or by contacting us directly.
Security and Retention
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we take these steps seriously, no system or transmission over the internet is completely secure. We retain your personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. You may also have the right to opt out of certain data sharing or targeted advertising activities. To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.
International Transfers
Your personal information may be transferred to, stored, and processed in countries outside of your own, including the United States and other jurisdictions where our service providers are located. We take appropriate safeguards to ensure such transfers comply with applicable data protection laws.
Children’s Privacy
Our Services are not directed to or intended for children under 13 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so that we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our Services after such changes indicates your acceptance of the updated Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
